Shipping Info

Heal Thy Self Company Limited (“HTS”) is a Hong Kong company registered at 14th Floor, Golden Centre, 188 Des Voeux Rd, Central Hong Kong, Hong Kong and can be contacted via our Contact Us form. These Terms and Conditions (“Terms”) govern your use of this site and represent an agreement between you and HTS, dated as at the commencement of your membership. By accessing this site, you are indicating your acknowledgement and acceptance of these Terms and other applicable law. These Terms may be subject to change at the sole discretion of HTS without prior notice to you. Please consult these terms regularly.

Please read these terms and conditions carefully before submitting your order. Any paid purchases from the HTS Store means that you agree to all Store Terms.

Customer Service

HTS is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock, pricing is true and correct and dispatched in a timely manner.

Shipping and Delivery

We deliver products worldwide from our fulfilment house located in Australia.

Shipping costs are influenced by the size and weight of the product and your location.

Shipping costs are calculated in the shopping cart and will be added to the order total before checkout. (Please Note: we may contact you if the shipping cost greatly exceeds what we have charged you at the checkout).

Orders are dispatched within 48 hours of the order being placed and shipping times are estimated at between 3-14 business days depending on your location. We are not responsible where delivery has been delayed outside of our control.

Incorrect Shipping Information

Be sure to carefully enter the address where your package(s) will be shipped. Customers are responsible for fees incurred where delivery cannot be completed due to incorrect shipping information provided by the customer, or P.O. Boxes that are supplied but cannot be delivered to.

Returned Packages

In the event your package has been returned to our warehouse due to incorrect details being provided or the package not being collected, standard shipping costs will apply to resend the order. We provide tracking information to assist you with keeping track of your order delivery.

Refunds will not be provided for these items, as outlined under 'Products' in the Refund Policy section of these Terms and Conditions.

Damaged Goods

We will not be held responsible for any parcels that have been lost or damaged during the delivery process.

If your parcel, and/or goods have been damaged in transit, we will ask for proof of such damage before establishing whether a refund or exchange will take place. Please Contact Us to discuss.

Availability of HTS Products

In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, the option to put on backorder, or a full refund.

Not for Resale

When purchasing any products from the Heal Thy Self Online Shop, at retail value, you agree that you are not authorized to resell these products above the recommended retail price.

Any interest to resell our products must be registered through our Wholesalers program.

Pulse Raw Food Flavour Selections

Please choose your flavours carefully, using the options provided, at the time of adding your order to your cart. Any requests to customise the flavour combination will not be adhered to.