Refunds & Returns Policy

Heal Thy Self Company Limited (“HTS”) is a Hong Kong company registered at 14th Floor, Golden Centre, 188 Des Voeux Rd, Central Hong Kong, Hong Kong and can be contacted via our Contact Us form. These Terms and Conditions (“Terms”) govern your use of this site and represent an agreement between you and HTS, dated as at the commencement of your membership. By accessing this site, you are indicating your acknowledgement and acceptance of these Terms and other applicable law. These Terms may be subject to change at the sole discretion of HTS without prior notice to you. Please consult these terms regularly.

Refund Policy

Online Programs

Refunds are not available for any of HTS’s online programs.

Events

To participate in your scheduled event, payment in full must have been received by the deadline prior to your event starting.

Please refer to the Heal Thy Self Events section of these Terms and Conditions.

Products

Products

Food Products and Cleanses – Please choose your products carefully. We do not provide refunds if you simply change your mind or make a wrong decision. Due to food health and safety reasons, returned products, even if unopened, cannot be re-sold.

Enema Kits – For health and safety reasons, we do not accept a return or exchange of enema kits.

Pulse RAW Food – Please choose your flavours carefully, using the flavour distribution options provided at the time of ordering. Any requests to customise the flavour combination will not be adhered to due to warehouse regulations.

eBooks – Due to ebooks being sent electronically via email, refunds are not available for these purchases.

You may choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.

Additional 3rd Party Fees

Bank Fees – HTS is a global company. We are not responsible for additional fees charged by banks for international transaction fees. Please check with your bank prior to purchasing to inquire if additional fees apply.

Customs Fees – Every country is different with its customs regulations for charging fees, whether they exist and how much. We are not responsible for overseas orders should they incur additional customs charges. It is recommended to contact your local customs office to inquire further.

Inclusive Terms

In addition to the HTS Store terms, the following sections also form part of the HTS Terms and Conditions. Proceeding with your order means you also agree with these terms

  • Refund Policy
  • Indemnity
  • General Disclaimer
  • Privacy Policy
  • Cookie Policy